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BOOKING FAQ
Frequently Asked Questions
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Frequently Asked Questions
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How do I book online?
1. Enter your destination, dates, number of people etc. This brings you
to a city page where you will see a list of all hostels with
availability
2. Please choose the hostel you would like to book
3. You will now see the prices and room types available.
4. Choose your room type and No of people in your party.
5. If the information is correct hit the “Click to Book” button.
6. You will now see a page displaying all the booking information.
7. If the information is correct click the “Confirm” button.
8. The system will now request you to complete the Booking Form.
9. You need a valid credit card to make your booking.
10. We accept Visa, Visa delta and Mastercard only.
11. Click “Confirm” and wait for your booking confirmation.
How many people can I book for and for how long?
1. You can only book for a maximum of 7 nights and for 10 people in any
one booking unless otherwise specified on the hostels microsite.
What happens with the 10% deposit?
1. On booking you will be charged a 10% deposit, plus a $2 booking fee
2. This will not be refunded to you on arrival at the hostel.
3. The remaining 90% is due to the hostel on your arrival.
4. The 10% deposit and booking fee is strictly non refundable, as per
the terms and conditions you ticked to agree to on booking.
What credit cards can I book with?
You can only book using a Visa, Visa Delta or Mastercard.
If I don’t have a credit card can I still book?
No! Bookhostels.com operates an online booking service only and require
you to submit a valid credit card number in order to secure your
booking.
Does the name on the credit card have to be the same as the name on the
Reservation?
1. No! If you don’t have a credit card but have been given permission to
use a friend’s or family member’s card to book - that’s ok.
2. So the name on the credit card can be different to the name on the
reservation.
Is my credit card safe?
Yes! Bookhostels.com uses Verisign, the world leader in Internet
security. All information is encrypted online and transferred securely
direct to the hostel.
If I am getting a credit card error while I am booking or waiting for my
confirmation, what can I do?
Bookings are secure and processed through WorldPay.
If you are receiving an error, here are some potential reasons why.
1. There may be insufficient funds to cover the transaction being
booked.
2. You may not have filled out all the information fields requested.
Can I book over the telephone or by email?
No! Bookhostels.com operates an online booking service ONLY. We do not
offer a reservation service via the telephone or by email.
Do I need to be a member to use your site or stay at one of your
hostels?
1. No, you do not need to be a member of any Youth Hostel organisation
to stay at any of the hostels listed.
2. You do need to book in advance and have your booking reference with
you on check- in at the hostel.
Do I have to book in advance?
We always recommend that you book your accommodation and other services
well in advance to avoid disappointment! Allocation sells very quickly
especially in High Season.
Can you check availability for me?
1. The online availability that you see is uploaded by each individual
property.
2. Bookhostels.com has no control over this availability as it is the
direct responsibility of the hostels.
3. We are an online company that provide the technology for hostels to
sell their beds online.
4. So to check availability you must do so yourself online. Enter the
dates that you need and the number of people and you will see all the
properties with availability for the dates of your query.
Can you give me directions and contact details of a hostel before I
book?
1. Each hostel has its own unique page on the site, this is their
microsite.
2. This page will give you a description of the hostel, where it’s
located and the hostel facilities.
3. As we are an online booking service we do not provide you with
telephone number, email address or website details until you have made
your reservation.
4. Once you have made your reservation you will be able to view full
contact details and directions to the property booked on your booking
confirmation.
Can you send me a brochure?
1. All the information we have about the property is displayed!
2. Each hostel has its own page or microsite. All the information you
need will be on these pages.
3. At the top of the page there are 4 photos uploaded by the hostel to
give you an indicator as to what their property is like. The pictures of
the rooms will not necessarily be the rooms that you will be staying in
on your arrival.
4. The hostel will have a description of their property and the
facilities they have.
5. The information displayed here is uploaded by each hostel.
6. It is up to each hostel to ensure that all the information here is
correct. The hostel also uploads its own rates and availability.
I am an older traveller will I still be able to book one of the hostels
online?
1. If a hostel has any age limits it should specify this on its hostel
page (or microsite).
2. All the information on the hostels microsite is uploaded by the
hostel themselves and should be accurate and up to date. It is the
hostels responsibility to ensure that all the information is correct.
If you have found the answer to your question please do not contact us.
If you contact us and your question was answered above we will not be
able to reply to you due to the large volume of emails we receive on a
daily basis.
If you have not found the answer to your question then you can contact
us
and we will try to reply to your email within the next 24 hours.
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Reservation Queries
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I have not received my confirmation, what can I do?
1. Once you click the “Confirm” button it should only take up to 1
minute to receive confirmation of your booking on screen.
2. We then send you a confirmation email with your booking details. It’s
important that you enter the correct email address if you don’t you
won’t receive the email.
3. Please note that due to the nature of the internet and individual
email servers that sometimes mails will not be received. If you require
confirmation of your booking please click here.
What happens if I want to cancel my booking?
1. If you wish to cancel your booking you must contact the hostel
directly to do so. Once the booking leaves our system we have no more
control over it.
2. In the event of a cancellation the booking fee and deposit are non
refundable. You must cancel at least 24 hours before your arrival as
failure to do so can result in your card being charged for the first
nights stay.
3. Contact details for the hostel are on the booking confirmation.
What if I need to amend my reservation?
1. You must contact the hostel directly to see if they can amend your
reservation.
2. You may need to cancel your reservation and rebook online. The
booking fee and deposit are non refundable. Contact details for the
hostel are on the booking confirmation.
What happens if I don’t show up and haven’t contacted the hostel?
In the event of a no show the hostel will charge your card for the first
nights stay and cancel any remaining nights booked. The deposit and
booking fee are non refundable.
I have just noticed on my confirmation that my book in day is the same
as my leaving day, how can this be?
If you make a booking for 1 day only the date on your booking will be
the day of your arrival only. The confirmation only shows the dates
reserved and not the check out date.
If you have found the answer to your question please do not contact us.
If you contact us and your question was answered above we will not be
able to reply to you due to the large volume of emails we receive on a
daily basis.
If you have not found the answer to your question then you can contact
us and we will try to reply to your email within the next 24 hours.
Feel free to browse through our Travel Shop,
you will find essential guides, maps and gear for travellers.
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